FAQs – Package Holders

  •        What are the new festival dates? 

Snow Machine will be taking place in Queenstown from Wednesday 7 September – Saturday 10 September 2022. Five night packages will be available from Tuesday 6 September – Sunday 11 September 2022.

  •        Will the lineup remain the same?

We’re stoked to let you know that the majority of the artists have already confirmed the new dates. We are working through the final few at present and will advise of replacements as soon as we can… stay tuned. 

  •        Will the 2022 festival be the same?

Aside from some tweaks to the line-up as mentioned above, the 2022 festival is set to bring the same après-ski festival experience to Queenstown next year. There will be daily après events at The Remarkables and Coronet Peak, and evening main stage performances in Queenstown. 

  •        Is my Snow Machine package valid for 2022? 

Good news, the ticket component of your package is valid for the 2022 festival dates, should you be able to attend. Please check your inbox for details on rolling over your tickets to 2022 and requesting a package refund.  

  •        Why should I hold on to the ticket component?

Snow Machine sells out very quickly every year. Holding on to your ticket will secure your spot at next year’s festival at the first release price. You will also gain exclusive first access to Snow Machine packages before the general public, giving you first pick of the best hotels in the best locations and at the best prices. You will be offered a $50pp discount off your choice of package. Plus, you’ll automatically become a Snow Machine VIP. In addition to this, we encourage you to hold on to your ticket, if you can, as it allows us to continue to create and deliver these unique experiences for you. It is an extremely difficult time for festivals, where there is no COVID cancellation insurance available.  

  •     What is a Snow Machine VIP? 

Becoming a Snow Machine VIP will give you VIP status at next year’s festival, including access to private bar areas and VIP entry to the festival. You will also gain first access to Snow Machine tickets and packages. 

  •     How much does the ticket component cost?

The ticket component of your package was the first release price of $350. If you choose to hold on to your ticket you will be refunded everything you have paid, less $350 for your ticket.

  •     How do I get refunded for the package component?

Your travel consultant will be in contact with you directly, if they haven’t already, to discuss refund details for the package component.

  •     What if this doesn’t work for me?

We understand that this won’t work for everyone. If that is the case for you, and you can’t attend the new dates you are eligible to be refunded for your package in full. 

  •      If I live in NZ and have a package can I still travel to Queenstown this year?

Yes, if there are no government-imposed travel restrictions in NZ. If you would like to be refunded for the ticket component of your package, and hold on to everything else you are more than welcome to do so. Please contact your travel consultant and they will arrange this for you.

  •     Can I apply for a refund if I can’t attend the new dates?

Yes. If you cannot attend the new dates you are eligible to be refunded for your package in full. 

  •     How long will my refund take to process? 

Refunds will not be processed until after the original event dates. Refunds are processed manually, individually and will take up to 4 weeks to clear. Please be patient and courteous with our amazing team of travel consultants who will personally get back to each request.

  •     If I have already applied for a refund, what do I do?

If you completed a previous refund request form, and have sent your travel consultant your bank account details your refund will be processed in due course. If the new dates have you excited, it’s not too late to change your mind, please contact your travel consultant if you’d like to rollover your Snow Machine ticket to 2022. 

  •     Can I get a refund if the 2022 festival is affected by Covid?

We are confident with the forecast rates of vaccines in both NZ and Australia, and the NZ Government plans to re-open the borders, that the festival will go ahead in 2022. However, if you are prevented from travelling to New Zealand due to government-imposed lockdowns or travel restrictions, you will be refunded for your Snow Machine package and any other services booked directly with us in full.