Queenstown

How do I get to Queenstown?

There are direct flights from most Australian capital cities and all major domestic airports in New Zealand to Queenstown International Airport (ZQN).

What accommodation options are available in Queenstown?

Queenstown offers a range of properties to suit every budget and preference. We have a great selection of the best properties on our packages page.

Can I book rentals and lessons?

Yes, rentals and lessons will be available to pre-book as soon as you receive your confirmation. You can book through the Snow Machine store or ask your travel consultant.

Do I need to carry chains?

If you plan to drive up the mountain you are required to carry chains with you at all times, you will only be asked to fit them when conditions require. Please note 4WD vehicles are still required to carry chains.

What else is there to do in Queenstown other than ski?

Queenstown is known as the adventure capital of the world so the activity options are endless. From adrenaline pumping skydiving and bungy jumping to more relaxed winery tours, scenic flights and health spas. Check out the Snow Machine store for options and pricing.

Do I need to be double vaccinated to attend?

Snow Machine will follow the New Zealand government’s COVID-19 protection framework required for events, this may require you show your vaccine pass to attend.

How do I get from the airport to my accommodation?

Queenstown airport is a only 15 min drive from the city centre and there are many options to get there.

  • Return airport shuttles
  • Book Car hire through the Snow Machine team
  • Jump in a taxi, we recommend Queenstown Taxis or Green Cabs
Where can I ski/snowboard?

Queenstown is home to two world class ski resorts, The Remarkables and Coronet Peak. They are both well suited to all levels and abilities.

How do I get to the ski resorts?

You will need to pre-book transfers to get to and from the mountain each day – ask your travel consultant, or book via the Snow Machine storeFor those who have hired a car you can drive yourself up the mountain each day, the resorts offer free parking.

How do I get around town?

Most accommodation is within walking distance to the town centre, however if your property is a further out of town there is a great public transport system and plenty of taxis available.

Do I need a passport to travel to New Zealand

If you are travelling from outside of New Zealand, yes. Queenstown is an international location and you will require a valid passport for travel. If you are not travelling on an Australian passport, make sure you have the correct visa.

What are the requirements if I am travelling from Australia?

You must follow all current New Zealand entry requirements as well as any new requirements which may come into effect prior to arrival, including vaccination and testing requirements. You can check and follow all departure and re-entry requirements for New Zealand and Australia here: https://www.smartraveller.gov.au/.

How do I get to Queenstown?

There are direct flights from most Australian capital cities and all major domestic airports in New Zealand to Queenstown International Airport (ZQN).

How do I get from the airport to my accommodation?

Queenstown airport is a only 15 min drive from the city centre and there are many options to get there.

  • Return airport shuttles
  • Book Car hire through the Snow Machine team
  • Jump in a taxi, we recommend Queenstown Taxis or Green Cabs
What accommodation options are available in Queenstown?

Queenstown offers a range of properties to suit every budget and preference. We have a great selection of the best properties on our packages page.

Where can I ski/snowboard?

Queenstown is home to two world class ski resorts, The Remarkables and Coronet Peak. They are both well suited to all levels and abilities.

Can I book rentals and lessons?

Yes, rentals and lessons will be available to pre-book as soon as you receive your confirmation. You can book through the Snow Machine store or ask your travel consultant.

How do I get to the ski resorts?

You will need to pre-book transfers to get to and from the mountain each day – ask your travel consultant, or book via the Snow Machine storeFor those who have hired a car you can drive yourself up the mountain each day, the resorts offer free parking.

Do I need to carry chains?

If you plan to drive up the mountain you are required to carry chains with you at all times, you will only be asked to fit them when conditions require. Please note 4WD vehicles are still required to carry chains.

How do I get around town?

Most accommodation is within walking distance to the town centre, however if your property is a further out of town there is a great public transport system and plenty of taxis available.

What else is there to do in Queenstown other than ski?

Queenstown is known as the adventure capital of the world so the activity options are endless. From adrenaline pumping skydiving and bungy jumping to more relaxed winery tours, scenic flights and health spas. Check out the Snow Machine store for options and pricing.

Do I need a passport to travel to New Zealand

If you are travelling from outside of New Zealand, yes. Queenstown is an international location and you will require a valid passport for travel. If you are not travelling on an Australian passport, make sure you have the correct visa.

Do I need to be double vaccinated to attend?

Snow Machine will follow the New Zealand government’s COVID-19 protection framework required for events, this may require you show your vaccine pass to attend.

What are the requirements if I am travelling from Australia?

You must follow all current New Zealand entry requirements as well as any new requirements which may come into effect prior to arrival, including vaccination and testing requirements. You can check and follow all departure and re-entry requirements for New Zealand and Australia here: https://www.smartraveller.gov.au/.

Packages

What is included in the packages?

Packages include 5 nights accommodation at your choice of lodging, 4 day lift passes for Coronet Peak and The Remarkables and entry to Snow Machine main stage and après events.

Where can I purchase a package?

Packages are available to purchase on the packages page of the Snow Machine website, click HERE.

Can I amend the packages to suit my needs?

All packages have been set as 5 nights/4 days and cannot be shortened. However you will be able to extend the number of days/nights through the Snow Machine team once you receive your itinerary.

What payment methods are accepted?

All major credit/debit cards will be accepted via the website, a ticketing fee will be applied.

Can I book a package for someone else?

Yes, you can book for a group of friends online, you will need to make payment in one transaction and have your friends names and emails ready. For groups larger than 10, contact us through the Groups page.

Can I stay in the same dorm room as my friend?

To guarantee your booking in the same room, you will need to book your packages in the one transaction. If your friend decides to join at a later stage we will do our best to accommodate your request but we can not guarantee it.

When will I receive my confirmation and itinerary?

A confirmation from our ticketing partners will be sent as soon as you make the booking, you will then receive an itinerary from us within 4 weeks.

Is breakfast included in the packages?

Breakfast is included in SOME packages, it will be clearly stated on the website. If it is not included it can be added for an additional cost at most properties.

Where can I view the package options?

You can view our packages on the packages page of the Snow Machine, click HERE.

How much is the deposit?

A deposit of $300pp is due on confirmation of your booking. A second instalment of $300pp is payable on Thursday 31st March 2022 and final payment is due on Thursday 30th June 2022.

Are the packages refundable?

Please check our Terms & Conditions for our full refund policy

Can I book a twin room for one person?

Not unless you want to pay twice the price. We have allocated certain properties with single packages allowing you your own room and package for one.

Can I transfer the package to someone else's name?

Yes, if you can no longer attend you are welcome to transfer your package to someone else, there is a $50 admin fee. Any deposits made will be transferred to the new person so you will have to sort finances yourselves. You will need to advise the Snow Machine team in writing and change the name on the ticket.

Do I need travel insurance?

We strongly recommend you take out travel insurance at the time of purchasing your package or ticket, to cover you for unforeseen events that arise prior to travel. For an online quote or further details click here.

What is included in the packages?

Packages include 5 nights accommodation at your choice of lodging, 4 day lift passes for Coronet Peak and The Remarkables and entry to Snow Machine main stage and après events.

Is breakfast included in the packages?

Breakfast is included in SOME packages, it will be clearly stated on the website. If it is not included it can be added for an additional cost at most properties.

Where can I purchase a package?

Packages are available to purchase on the packages page of the Snow Machine website, click HERE.

Where can I view the package options?

You can view our packages on the packages page of the Snow Machine, click HERE.

Can I amend the packages to suit my needs?

All packages have been set as 5 nights/4 days and cannot be shortened. However you will be able to extend the number of days/nights through the Snow Machine team once you receive your itinerary.

How much is the deposit?

A deposit of $300pp is due on confirmation of your booking. A second instalment of $300pp is payable on Thursday 31st March 2022 and final payment is due on Thursday 30th June 2022.

What payment methods are accepted?

All major credit/debit cards will be accepted via the website, a ticketing fee will be applied.

Are the packages refundable?

Please check our Terms & Conditions for our full refund policy

Can I book a package for someone else?

Yes, you can book for a group of friends online, you will need to make payment in one transaction and have your friends names and emails ready. For groups larger than 10, contact us through the Groups page.

Can I book a twin room for one person?

Not unless you want to pay twice the price. We have allocated certain properties with single packages allowing you your own room and package for one.

Can I stay in the same dorm room as my friend?

To guarantee your booking in the same room, you will need to book your packages in the one transaction. If your friend decides to join at a later stage we will do our best to accommodate your request but we can not guarantee it.

Can I transfer the package to someone else's name?

Yes, if you can no longer attend you are welcome to transfer your package to someone else, there is a $50 admin fee. Any deposits made will be transferred to the new person so you will have to sort finances yourselves. You will need to advise the Snow Machine team in writing and change the name on the ticket.

When will I receive my confirmation and itinerary?

A confirmation from our ticketing partners will be sent as soon as you make the booking, you will then receive an itinerary from us within 4 weeks.

Do I need travel insurance?

We strongly recommend you take out travel insurance at the time of purchasing your package or ticket, to cover you for unforeseen events that arise prior to travel. For an online quote or further details click here.

Festival

Can I buy a festival only ticket?

Limited festival only tickets will be released via the Snow Machine website at a later date.

Where do I get my festival wristband?

You will exchange your electronic ticket for a festival wrist band when you arrive in Queenstown, we will provide more information closer to the date.

Is there parking available at the festival?

There is free parking available at Coronet Peak and The Remarkables. There is no offical parking available at the main stage, however street parking is available in surrounding areas.

Can I bring my own alcohol to the event?

No, all venues are fully licensed so you are not permitted to bring your own alcohol to the event. Bag searches will be conducted before entering the event and any alcohol confiscated.

Will there be first aid onsite?

Yes, there will be first aid on hand at all events.

When will set times be released?

The timetable will be released in the week leading up to the event.

Can I buy a ticket for only one day of the festival?

No, the tickets are valid for 4 days and will not be sold for individual days.

Where will the festival be located?

There will be on-snow après events each afternoon at Coronet Peak and The Remarkables. The main stage will be in Queenstown central.

Will there be food and drink to purchase?

Yes, there will be a range of food and beverage options available at all events, including vegetarian and vegan options.

Can I pay with credit card at the events?

Yes, there will be card accepted at all events. Due to COVID-19 safety policy cash is discouraged.

What is the age limit for entry?

You must be 18+ to attend the main stage event, make sure you bring valid ID.

Can I resell my ticket?

A Snow Machine resale facility will be available for tickets and packages only once the event has sold out. Resale will be available through the Snow Machine office and will incur an admin fee of $50pp. Sellers will only be refunded once your ticket or package has been resold. Snow Machine does not guarantee your ticket will be re-sold. We encourage you to use our official resell facility to avoid scams.

Can I buy a festival only ticket?

Limited festival only tickets will be released via the Snow Machine website at a later date.

Can I buy a ticket for only one day of the festival?

No, the tickets are valid for 4 days and will not be sold for individual days.

Where do I get my festival wristband?

You will exchange your electronic ticket for a festival wrist band when you arrive in Queenstown, we will provide more information closer to the date.

Where will the festival be located?

There will be on-snow après events each afternoon at Coronet Peak and The Remarkables. The main stage will be in Queenstown central.

Is there parking available at the festival?

There is free parking available at Coronet Peak and The Remarkables. There is no offical parking available at the main stage, however street parking is available in surrounding areas.

Will there be food and drink to purchase?

Yes, there will be a range of food and beverage options available at all events, including vegetarian and vegan options.

Can I bring my own alcohol to the event?

No, all venues are fully licensed so you are not permitted to bring your own alcohol to the event. Bag searches will be conducted before entering the event and any alcohol confiscated.

Can I pay with credit card at the events?

Yes, there will be card accepted at all events. Due to COVID-19 safety policy cash is discouraged.

Will there be first aid onsite?

Yes, there will be first aid on hand at all events.

What is the age limit for entry?

You must be 18+ to attend the main stage event, make sure you bring valid ID.

When will set times be released?

The timetable will be released in the week leading up to the event.

Can I resell my ticket?

A Snow Machine resale facility will be available for tickets and packages only once the event has sold out. Resale will be available through the Snow Machine office and will incur an admin fee of $50pp. Sellers will only be refunded once your ticket or package has been resold. Snow Machine does not guarantee your ticket will be re-sold. We encourage you to use our official resell facility to avoid scams.